Privacy Policy

ZYSTEMA INC

PRIVACY POLICY

Effective Date: 08/25/2026

Last Updated: 08/25/2026

ZYSTEMA INC (“ZYSTEMA,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy describes how ZYSTEMA INC may collect, use, disclose, store, and protect information when you visit our website, contact us, request a proposal, purchase products or services, receive installation or technical support, or otherwise interact with ZYSTEMA INC.

By using our website or providing information to ZYSTEMA INC, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with ZYSTEMA INC, we may collect the following categories of information.

Personal & Contact Information

This may include:

• Name

• Company or organization name

• Email address

• Telephone number

• Billing or service address

• Project location

• Preferred contact information

• Information submitted through website forms

• Communications with ZYSTEMA INC

• Information necessary to prepare proposals, estimates, work orders, or service requests

Project & Service Information

When providing technology integration, installation, or support services, we may collect information related to your project or installed systems, including:

• Project plans and specifications

• Equipment information

• Device names and identifiers

• System configurations

• Network information

• IP addresses

• MAC addresses

• Equipment serial numbers

• System logs and diagnostic information

• Software and firmware versions

• Service and maintenance history

• Installation photographs

• Technical drawings and documentation

We collect such information only as reasonably necessary to provide, maintain, troubleshoot, document, or support the applicable systems and services.

2. Website Information

When you visit our website, certain technical information may be collected automatically by our website platform or service providers.

This information may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of access

• Referring website

• Approximate geographic location derived from an IP address

• Website interactions

• Cookie and similar technology information

This information may be used to operate, secure, analyze, maintain, and improve our website and services.

3. Cookies & Similar Technologies

Our website may use cookies, pixels, analytics technologies, and similar tools.

These technologies may be used to:

• Maintain website functionality

• Remember preferences

• Understand website traffic

• Measure website performance

• Identify technical problems

• Improve website content

• Evaluate marketing effectiveness

• Protect against fraud or misuse

Where required by applicable law, users may be provided with options regarding non-essential cookies.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. How We Use Information

ZYSTEMA INC may use information we collect for legitimate business purposes, including to:

• Respond to inquiries

• Schedule consultations and appointments

• Prepare estimates and proposals

• Process orders

• Provide products and services

• Install and configure technology systems

• Provide technical support

• Perform troubleshooting and diagnostics

• Maintain customer systems

• Provide authorized remote support

• Communicate regarding projects and service

• Maintain project documentation

• Process payments and accounting records

• Administer warranties

• Improve our products and services

• Maintain website security

• Prevent fraud or misuse

• Comply with applicable legal requirements

• Protect the rights, property, and security of ZYSTEMA INC, our customers, and others

We do not use customer system access for purposes unrelated to providing legitimate business, installation, maintenance, security, or support services.

5. Remote Access & Cloud-Managed Systems

Certain systems installed or supported by ZYSTEMA INC may allow remote or cloud-based management.

With appropriate authorization, ZYSTEMA INC may remotely access supported equipment and platforms for purposes such as:

• System configuration

• Diagnostics

• Troubleshooting

• Maintenance

• Firmware or software updates

• Network administration

• Device management

• Performance analysis

• System monitoring

• Technical support

Depending on the system, remote-management platforms may display technical information such as IP addresses, MAC addresses, device names, system status, configuration information, logs, alerts, connectivity information, and performance statistics.

ZYSTEMA INC will use reasonable measures to limit such access to legitimate business and technical-support purposes.

6. Smart Home & Automation Systems

ZYSTEMA INC may install, configure, integrate, or support smart-home and automation technologies.

Depending on the products selected by the customer, these systems may process information relating to:

• Lighting

• Climate

• Audio/video systems

• Motorized shades

• Security systems

• Surveillance cameras

• Access control

• Intercom systems

• Network-connected devices

• Automation schedules and scenes

• Equipment status

• Other connected technologies

The collection and processing of information by third-party manufacturers and cloud platforms are governed by those companies’ respective privacy policies and terms.

ZYSTEMA INC does not control the independent privacy practices of third-party manufacturers or cloud providers.

7. Network Management

When ZYSTEMA INC installs, manages, monitors, or supports a network, technical information may become available through network-management platforms.

This information may include:

• Connected-device information

• IP addresses

• MAC addresses

• Access-point connections

• Network performance

• Bandwidth statistics

• Equipment status

• System logs

• Security alerts

• Network configuration information

ZYSTEMA INC uses such information as reasonably necessary to install, administer, maintain, troubleshoot, secure, and support customer networks.

Unless specifically included in a separate written agreement, network management or monitoring does not constitute continuous cybersecurity monitoring or managed security services.

8. CCTV & Surveillance Systems

ZYSTEMA INC may install, configure, maintain, or support video-surveillance systems.

Video recordings generated by a customer’s surveillance system generally remain under the customer’s ownership and control, subject to the capabilities and terms of the applicable equipment and cloud platforms.

During authorized installation or support, ZYSTEMA INC personnel may temporarily access camera feeds, recordings, device settings, or system information when reasonably necessary to configure, test, diagnose, repair, or maintain the system.

ZYSTEMA INC does not access customer surveillance footage for unrelated purposes.

Customers are responsible for operating surveillance and recording systems in compliance with applicable privacy, surveillance, employment, audio-recording, and other laws.

9. Access-Control Systems

Access-control systems may process information including:

• Names

• User identifiers

• Access credentials

• Access permissions

• Entry and exit events

• Door activity

• System logs

• Mobile credentials

• Device identifiers

• Other access-related information

ZYSTEMA INC may access such information when necessary to install, configure, troubleshoot, maintain, or support the customer’s access-control system.

Customers remain responsible for determining who should have access privileges and for maintaining appropriate administrative and security procedures.

10. Audio Recording

Certain cameras, intercoms, doorbells, and security devices may have microphones or audio-recording capabilities.

ZYSTEMA INC does not determine whether the customer’s use of audio recording is legally permissible.

Customers are responsible for complying with all applicable laws regarding recording, monitoring, notification, and consent.

ZYSTEMA INC may disable or configure audio-recording functionality at the customer’s request when technically supported.

11. Payment Information

When customers make payments, payment information may be processed by banks, payment processors, accounting platforms, credit-card processors, financing providers, or other financial-service providers.

ZYSTEMA INC seeks to limit its collection and retention of complete payment-card information and relies on authorized payment-processing systems where appropriate.

Third-party payment processors maintain their own privacy and security practices.

12. How We May Share Information

ZYSTEMA INC does not sell personal information for money.

We may disclose information when reasonably necessary to operate our business or provide requested services, including to:

• Employees and authorized personnel

• Subcontractors

• Manufacturers

• Distributors

• Software providers

• Cloud-service providers

• Website hosting providers

• IT and cybersecurity providers

• Payment processors

• Accounting providers

• Shipping and delivery companies

• Professional advisers

• Insurance providers

• Government authorities when legally required

We seek to limit information disclosed to third parties to what is reasonably necessary for the applicable purpose.

13. Third-Party Platforms & Services

ZYSTEMA INC integrates and supports technology manufactured or operated by third parties.

These companies may independently collect, process, transmit, or store information through their products, applications, websites, and cloud services.

Their collection and use of information are governed by their own privacy policies and terms.

ZYSTEMA INC is not responsible for the independent privacy, cybersecurity, data-retention, or information-handling practices of third parties.

Customers should review the privacy policies of the manufacturers and services associated with their systems.

14. Data Security

ZYSTEMA INC uses reasonable administrative, technical, and physical safeguards designed to protect information under our control.

These measures may include, where appropriate:

• Access controls

• Password protection

• Multi-factor authentication

• Secure cloud platforms

• Device-security practices

• Restricted administrative access

• Software and firmware maintenance

• Secure communications

• Employee access limitations

However, no network, computer system, cloud platform, website, wireless connection, storage system, or method of electronic transmission can be guaranteed to be completely secure.

Accordingly, ZYSTEMA INC cannot guarantee absolute security against unauthorized access, cyberattacks, malware, equipment failure, data loss, or other security incidents.

15. Data Retention

ZYSTEMA INC may retain personal and project information for as long as reasonably necessary to:

• Provide services

• Maintain customer relationships

• Support installed systems

• Maintain warranty and service records

• Maintain accounting and tax records

• Resolve disputes

• Protect legal rights

• Comply with legal obligations

• Maintain legitimate business records

Retention periods may vary depending on the type of information and applicable business or legal requirements.

When information is no longer reasonably required, ZYSTEMA INC may delete, anonymize, archive, or securely dispose of it in accordance with applicable practices and requirements.

16. Customer Accounts & Passwords

Customers are responsible for maintaining the confidentiality and security of usernames, passwords, access codes, cloud accounts, mobile applications, and other credentials associated with their systems.

When ZYSTEMA INC requires temporary access credentials to perform installation or service, those credentials will be used for legitimate service purposes.

Customers should change temporary or shared passwords when appropriate after service is completed.

17. Communications

ZYSTEMA INC may use customer contact information to communicate regarding:

• Proposals

• Projects

• Appointments

• Orders

• Installation

• Service requests

• Support

• System alerts

• Warranty matters

• Account administration

• Important company or service information

Where permitted by law, we may also send marketing or promotional communications.

Recipients may opt out of promotional email communications using the unsubscribe mechanism provided in the communication, when applicable.

Transactional and service-related communications may continue when necessary to administer an active customer relationship.

18. Children’s Privacy

ZYSTEMA INC’s website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through our website.

If we learn that such information was collected without appropriate authorization, we will take reasonable steps to address the matter in accordance with applicable law.

19. Privacy Rights

Depending on where you reside and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to request:

• Access to certain personal information

• Correction of inaccurate information

• Deletion of certain information

• Information regarding certain disclosures or processing activities

• Other rights provided by applicable privacy laws

Not all requests or rights apply in every circumstance.

We may need to verify your identity before processing a privacy request and may retain information when required or permitted by law.

20. Florida Residents

ZYSTEMA INC is based in Florida and handles personal information in accordance with applicable federal and Florida laws.

Certain privacy rights and requirements may apply depending on the nature of the information, the individual involved, and whether particular statutory thresholds or exemptions apply to ZYSTEMA INC.

Nothing in this Privacy Policy is intended to limit rights provided by applicable law.

21. Data Breach & Security Incidents

If ZYSTEMA INC becomes aware of a security incident involving information under its control, we will evaluate the incident and take reasonable responsive measures.

Where notification is legally required, ZYSTEMA INC will provide applicable notifications in accordance with relevant law.

22. External Websites

Our website may contain links to third-party websites or services.

ZYSTEMA INC is not responsible for the privacy practices, security, availability, accuracy, or content of third-party websites.

Users should review the privacy policies of those websites before providing personal information.

23. Business Transfers

If ZYSTEMA INC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

24. Legal Requirements

ZYSTEMA INC may preserve or disclose information when reasonably necessary to:

• Comply with applicable laws

• Respond to lawful subpoenas, court orders, or governmental requests

• Enforce agreements

• Investigate suspected fraud or misuse

• Protect ZYSTEMA INC’s legal rights

• Protect the safety, rights, or property of customers or others

25. Changes to This Privacy Policy

ZYSTEMA INC may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.

When changes are made, the “Last Updated” date at the top of this policy will be revised.

Material changes may be communicated through the website or other appropriate means when required.

26. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or ZYSTEMA INC’s privacy practices may be submitted through our official contact channels.

ZYSTEMA INC

15050 Elderberry Lane #6, Fort Myers, FL 33907 US

Website: zystemainc.com

PRIVACY COMMITMENT

At ZYSTEMA INC, protecting customer privacy is part of providing professional technology integration services.

We believe access to a customer’s home, business, network, automation system, security system, surveillance equipment, or connected technology carries a responsibility to handle information carefully, professionally, and only for legitimate business and service purposes.

ZYSTEMA INC — Technology You Can Trust.